Several indices tend to make believe that several accounts seem false. The renewal of the subscription was done automatically, without warning to the subscriber in the prior days. However, ModelManagement does not hesitate to communicate with the members quite often, by sending them messages, in order to promote the supposed new members (models). Some profiles are real, but many seem fake and not a real person. The company behind this website does not seem to back down from questionable practices.
Hello Daniel, thank you for the time you have invested in this review, we appreciate all the messages that can help us improve.
We are sorry that your experience on our platform has not been satisfactory so far.
We understand that you're requesting a refund. However, the payment charged to you was from an automatic renewal from which you were informed via e-mail when you made the first payment. This renewal could be canceled anytime by you from the subscriptions page before the expiration date to ensure that there will be no recurring charges. We cannot issue a refund as renewals can't be refunded as stated on our refund policy, which can be found in 'Section E. Refund Policy' in our Terms and Conditions:
https://www.modelmanagement.com/general-terms-and-conditions-for-models/
I'm also sorry to hear about your doubts on our services. Your concerns are valid, as it's about your safety. As a reminder, we verify every casting provider manually. They must prove they are professionals by providing websites, social media, and e-mails matching their identity. We do our best to provide the safest environment with our Safety & Trust tools:
https://www.modelmanagement.com/blog/safe-and-trust/
If you have any doubts about any of the members or offers you received, you are welcome to express your concerns, and we will open an investigation for that user on your behalf. All we need is the e-mail/URL of the professional in question, as well as any other relevant documentation (i. E., contracts, receipts, screenshots of your conversation, etc.) that can help forward your request.
Feel free to contact us directly at support@modelmanagement.com for any other issues we can help you with, such as taking full advantage of your premium membership. We will be happy to find a solution together.
Kind regards!
ModelManagement.com Team