I purchase a watch fit, and wrong item was delivered. I initiated refund immediately, but seller came and claim from lazada and pick up. My address was to lazada warehouse, and the goods was returned to lazada ware house in lazada app. After 3 days, suddenly it became pending pick up. Until now I could not get my refund. Customer care was not helpful, keep asking stupid questions, why can't they check their system who change the status of my item and solved the problem? Instead hassle me?