Bought a vest, washed it before wearing it and the seam came apart in the washing machine. Filled the machine and covered the other clothing with feathers. What a mess. Called and complained. They replaced it after I returned the defective one. The replacement vest did the same thing. Now I need to return the second vest and wait 3 weeks for a refund. I will never buy from Lands End Again. I was on hold forever trying to resolve this issue.