dave e.

Ordered 14 items online for pick up at nearest store. Card billed in minutes. 2 hours later got email saying "part" of order was ready for pick up. Order detail showed 13 of the 14 items were unavailable, refund pending. The 1 available item is useless without the unavailable items. Called customer service to just cancel order. Was told they can't/won't cancel orders. Best to go to store, pick up item and immediately return it. That will be a 40 mile trip for me wasting my time and gas. Tempted to just not pick up the single item and see what happens at the end of the "will hold your order for 5 days" period. Bet I'd be screwed out of my $12.99. Too many other reputable stores out there to have to deal with a shady company like Joann.

Millenials and Gen Z'ers with a cob up their butts that they have to 'work'. No personality, no concept of customer service. When's the last time one of these young generation employees actually said 'thank you' for your purchase? Of course in some cases they don't understand or speak English so I guess some allowance should be made.

Not only is Hy Vee the highest priced store for groceries, the no longer are honoring the price of out of stock items for the substituted item. In most cases the price is higher for the subbed item.
Being closer than other stores is not incentive to continue to shop at Hy Vee. I'll drive a little further to deal with a more reputable store.

14 cars in prescription pickup lanes, no movement in 15 minutes. Walked in, 9 people in that line. I waited 10 minutes, inside line just down to 7 people. I left.