Dave G.

Well, I never thought I would be writing a negative review about Amazon. After many years as loyal customers, and being a Prime member for many years, spending a lot of money, I find myself writing a negative review.

Whilst being Prime members we have never had problems with faulty, not as described, not received goods, etc. Now we have cancelled out Prime membership, the customer service and customer support has become sub-standard. It just shows that you are not treated equally and there is no equality.

If we had a problem with an item, the money was refunded either as soon as the item was returned or within a very quick period of time. Now we have cancelled our Prime membership, we have had nothing but trouble getting a simple refund for an item that was clearly sold '!s new' but was infact 'ex-display' and not as described. This is a clear cut case and should have warranted an immediate refund.

After contacting the seller and getting no response, then one response, and no further response, we contacted Amazon. There was excuse, after excuse. They eventually said they would refund the money and said it will be in your account, but it wasn't.

So bearing in mind they said they had refunded it! Two days later they send a message saying, "your A-Z claim has been successful and we will be refunding you payment."
So the initial refund they said they had refunded, they had not actually refunded it. Now I will have to wait another 7 days for a refund. In total that will be 15 days from the item being received back by the seller.

Why would you receive lesser customer service than a Prime member? Surely, all customers should receive the same customer service, after all we are all customers. Why is a non-prime member discriminated against?

We are disgusted and disappointed in the service we have paid for, and this is not the experience we have become accustomed to over the many years with amazon.

We have spent thousands of pounds with Amazon over the years. This will probably the last time we purchase from Amazon, and we will be closing both of our accounts with Amazon.