If you've purchased a Ring video doorbell be prepared to receive zero customer service! I misplaced the removal tool and after installing a new wifi router I needed access to the back of the doorbell to reset the wifi. I emailed customer service 3 times over three days and never got a reply, well, I did get one automated reply at first promising an 8 hour time frame to respond with an answer. I tried to remove the doorbell and broke it! It's in the trash now! I won't replace it because it took a long time to record motion, you could come up to the door, grab something off the porch and be gone before it would send an alert and begin recording. The doorbell alert would sometimes take a minute to send an alert. Doesn't seem like much but that's a long time to stand at a door without an answer!