Deborah C.

I wish these review sites would allow ZERO or, better yet, NEGATIVE STARS!

I became a patient of Aspen Dental on Main Street in Suffolk, VA about 2 years ago. Dr. Turkewitz, the owner/operator, saw me to remove the last 4 upper teeth (I have moderate osteo dentia imperfecta that wasn't diagnosed until after I turned 40 so, my life-long attempts to SAVE my teeth were for naught) and to make my upper dentures. While Dr. Turkewitz was fantastic and my healing and final dentures were made in a great time frame, I do not feel that I got the denture I paid for, which is supposed to be the best. I have had it for almost a year now and it STILL feels foreign and fits POORLY. Moving on to NOW: I called the office on 01/05/2022 in MASSIVE pain from a loose and infected tooth... literally IN TEARS... I was told I was unable to be seen until 1 PM on 01/13/2022. I walked in, was made to PRE-PAY $118.00 (which I paid in cash) for the visit, and was taken back about 15 minutes after I got there. I explained to the tech what my issue was, showed her the tooth, showed her how loose it was and how aggrevated the gum around it was. She took some X-Rays and said "Oh, I see the problem. It's the 2 back molars here, they're infected". Um, EXCUSE ME? No. And here's why: Teeth 18 & 19 were root canaled OVER 2 DECADES AGO - the fillings for those teeth fell out 8 & 5 years ago, respectively. They have never caused any pain or issues, tooth 20 was the problem. Well, in walks the doctor... a Dr. Young, and she proceeds to tell me the same thing Leslie did. I argued with her. She then tells me that she's going to put me on anti-biotics and I'll have to come back in in a few days for the extractions. What? I have NEVER had to be treated with anti-biotics BEFORE AN EXTRACTION. But whatever... she's the professional, right? At check-out, I was informed that I would have to pre-pay for my next appointment...$654.00! Whatever... I was in pain. While not denying that those 2 teeth needed to come out EVENTUALLY since I'll be getting lower dentures in the not to distant future, they didn't necessarily need to come out NOW. As long as she was going to pull the tooth that was causing me pain, I was willing to do it all at once. So I went back, AGAIN, 01/18/2022 for the extractions. When it was all said and done, she ONLY pulled 18 & 19, didn't touch 20, and then REFUSED to give me an RX for pain meds. She assured me that the pain would be gone. 7 hours later, once the novacaine was completely worn off, guess what? Still had the pain! In the tooth that I said it was! I emailed their office and corporate that night. I got a phone call from them on 01/19/2022 apologizing that I was in pain and wanted to know what they could do. I told them that Dr. Young should have listened to her patient and pulled the correct tooth, that this was not my 1st rodeo with dental issues After a short hold, I was informed that "Dr. Young can fit you in to her schedule next week to look at it". Really? I just paid these people almost $800 IN CASH and was STILL in pain and was being told I had to wait! I told them I was going to call a REAL DENTIST and I wanted my money back. I ended up calling Dr. Demsko in Windsor, VA, was seen today, had the problem tooth removed and now my pain is gone. I have left MULTIPLE messages for both the Office and Corporate in regards to wanting my money back and have heard NOTHING. These people truthfully are scam artists and HORRIBLE at patient care. I wish I would have seen all of this info regarding their shady history before I ever went there the 1st time. All together, I have spent just over $5,000.00 with them, have a denture that is poor quality and fits horribly and was treated like S&>T during my last ordeal with them.

Aspen Dental needs to be shut down. Corporations have NO business being in charge of Medical Care.