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The products seem to be decent… WHEN you get them! I placed an order on January 3, and today it's February 2, and I still have not received them. I had custom-made item from China in 2.5 weeks. Custom-made! And MRH takes more than a month to package something they haven't made? They keep saying it has to do with "an upgrade to their system". Good grief people, hire some more people and get them out in the warehouse, pulling stock and boxing it up! How hard is that? Your excuses have been going on for too long, and I'm suspecting there a financial issues with the company or something else going on. That will likely be my last order with MRH.
Tip for consumers:
If you really don’t care how long it takes to receive your order, they do have good products.
Products used:
Herbs, oils
Deebs C.'s review of MountainRoseHerbs earned 5 Very Helpful votes
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Some culinary and medicinal tea herbs I ordered were not fresh and of low potency, lacking the...
I know many people have commented on this and that the business states they have the slowest...
Hey Deebs, thank you for reaching out. While we never enjoy hearing customer frustrations, they do help us to improve our level of service, so thank you.
We completely understand that our current shipping times are not ideal and we promise our team is working incredibly hard to get caught up from this temporary issue. As you saw from the notice on our website and emails we have sent, we did get very behind as a result of a new software implementation. The good news is that our shipping times are improving and we have fixed the issues that caused the majority of these delays.
We're sorry for any concern this may have caused you. We hope you will give us another try so that you can get the high quality organic ingredients you have grown to love in a faster timeframe.
Thank you again for taking the time to leave your feedback. We wish you the best along your herbal journey, no matter where you choose to practice it. ~Janelle