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For the Santa Clara to Sacramento Amtrak today, 3:10 PM, Nov 28th I helped my handicapped and elderly friend with her bags. We took them to the platform and set them -- and her -- inside the blue-colored Handicap sign on the platform But when the train arrived, they refused to open any door in front of that ADA space. Instead, we had to hurriedly walk, shuffle, etc -- with bags -- about 80 feet away to the closest open door. The engineer even called out for us to get away from closed doors and refused to open the one in front of the ADA Handicap space. Let's request a policy change so that the ADA space door is always one that gets opened.
Tip for consumers:
A sign posted on the platform where to stand for the doors to open and that the Handicap markings be honored by the train's engineer and conductor.
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