Dennis B.

It is not possible to buy a single colour cartridge separately in stores, and so I tried to order directly from Epson Canada online. At the beginning of the Checkout process it says that shipping is FREE, but later during the process the basic shipping charge is given as $4.95 (NOT free). This is more than 33% of the cartridge price.

When I tried to phone Epson Canada, the automated message said the phone hours are reduced and it is best to email, but did not give the email address, and I could not find an email address online. I am not pleased.

Using Covid as an excuse, Walmart has changed their return policy. Previously, anything could be returned if not suitable, but now almost everything that is opened is considered a final sale. And don't bother trying to get help from customer service either in the store or at the head office. The store simply says that it is up to head office. The store has no discretion. If you call head office customer service their only purpose is to get you off the phone. First they tell you to email "heretohelp" for help. You are supposed to get an email from a live person within three or four days. But nothing. If you ask for a manager, they get your contact information for a call within 48 hours. But guess what. Nothing again. It is absolutely hopeless. They pretend to care, but emphasis on the pretend. I am completely flabbergasted that their goodwill is worth absolutely nothing.