Dina N.

NEVER EVER USE THIS WEBSITE TO MAKE ANY BOOKINGS

Here's my horrible experience with this travel agency

I have booked 2 tickets and paid (‪2,379US), we had to cancel the trip due to some non avoidable circumstances, i have requested a refund before the actual flight date, they have submitted a request for refund and told me that i need to wait for 2 weeks max inorder to process the amount and to claim it from the airlines company, i didn't have any issue with that

But 2 weeks passed and i didn't hear from them, i tried to call many times, with one hour waiting on the call, and they keep telling me that the delay is coming from the airline company and we don't know when they will be responding

I contacted with turkish airlines with my flight details, and the support team of turkish airlines confirmed that there is no refund requested submitted from trip.ae for my tickets, and my tickets are still in open status

It's been 2 months now and i didn't hear back from them, no matter how much i tried to call or send complaints... they are cheater scammer don't ever deal with them...