Donald B.

Avoid this company like the plague! We contracted them for a party bus for our wedding. The plan was for the party bus to pick up my wife and her girls at the reception venue where they were getting ready, and transport them to the church, and then bring the entire wedding party back. The problem is that they never made it to the church! The bus broke down on the side of the highway no more than 15 minutes after getting on the road! They were stuck there for over an hour until family members left the church to go pick them up. And because of where they broke down, 2 of the girls got ticks! My wife was an hour late to her own wedding! The finally got another bus to the church, but it didn't even arrive until 30 minutes after the ceremony finished. Because of this we didn't have enough time for all of the pictures we wanted and couldn't even go to the location where we had planned to take them. Their response to all of this? Too bad. No refund. Not even an apology. They claimed that their bus breaking down was "out of their control" when maintenance of the vehicles is ENTIRELY WITHIN THEIR CONTROL! The responses we got were incredibly rude and amounted to nothing more than "Not our problem". We kept getting told that it had to be the owner to make the decision about anything, but he refused to even talk to us. Service might occasionally be good with these people, but if anything ever goes wrong, they will own up to nothing. The only good experience we had was that the driver was very courteous, and he even said we should get a refund out of this. We eventually had to take them to court and they were nothing but rude for that as well. They flat out rejected the summons the first time so we had to pay and extra fee to have it hand delivered. And on the day of the mediation, they even showed up late! We eventually ended up with 50% refund out of it, SIX MONTHS LATER. I will NEVER go with them again and I will make sure as many people as possible hear how horrible Lansing Party Limo is.