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Total lies in their responses and the time taken to respond is also not good trade parctice. I note that I am not only one to have these issues.
I repeat my earlier comment. DO NOT USE THIS RIP OFF COMPANY.
Tip for consumers:
Do not use.
Charges for services that do not apply.
Insurances charged with no proof of the insurance policy provided.
On their track record, if you have a claim on the insurance, my guess is that would be disallowed for some reason.
Once again do not click on the "do you wish to continue button" It should read "your grief starts here."
Products used:
This company isa 3rd party entity in the car rental field.
Don M.'s review of CarFlexi earned 8 Very Helpful votes
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I wrote this about Amigo who CarFlexi brokered for. Dreadful. We arrived early evening to...
Dear Don M.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
CarFlexi.com
Dear Don M.
Thank you for your review and for giving us the opportunity to respond to you.
As per a check we did in your case, we would like to inform you that the offer selected with the excess protection selected had the total rate of AUD 751.77.
You paid online AUD 156.05 and the balance that remains to be paid at the rental office was AUD 595.72. This is what you were charged by the local supplier.
Please note that you were not charged for Out of hours fee as per the final invoice of your rental. You have been charged for LOCATION FEE, REGISTRATION FEE and CONTRACT FEE. All those fees were included in our voucher rate and were not charged extra. Please note that Out Of hours and Road taxes are always included in our rates whether applicable.
No refund is possible in this case to be made, as there is no error at the charges made.
Kind regards,
CarFlexi.com