dustyw12

Dusty W.

California

Contributor Level

Total Points
82

1 Review by Dusty

2.9K Views
6/8/21

I played around on the MyLocker.net website and designed a pretty cool t-shirt for a golf tournament I was assisting with. I first ordered a sample t-shirt of what I wanted just to see if I liked the quality and print since you can't really trust images on a website. I also ordered a polo shirt to see that quality. Anyways the t-shirt sample was great and as described. Super lightweight "Anvil" cotton they called it and it was great. The polo... eeeh, not so much and it was super cheesy. So I proceed to order 40 more t-shirts of various sizes on the same Anvil material and obviously pay in full. The order comes in about 10 days which was great and the shirts were all stuffed into a big shipping bag so I didn't open it or take them out to count or see the print (my fault).

Day of the tournament (3 hours away from home) we are picking teams and handing out everyone's pre-ordered shirts and I find out I am short about 13 shirts. They didn't sent 1/3 of my order and they also switched the material to a cheap china brand $3 starchy, itchy t-shirt. Not at all what I ordered and I'm short 13 shirts so it messes up our plans for what we wanted to do with all these shirts and the group.

I get back this week and email customer service (since its impossible to reach anyone at MyLocker by phone). They said "our process is mostly automated and we ran out of stock of that particular t-shirt. You should have received an automated email from our system." I literally received nothing. No call from anyone saying hey, we have some of these or we can switch your order to print on this. Crickets from anyone over there. Also I mention that the sample I ordered was not the same shirt as I received. Their response is "we show you got the Anvil t-shirts as ordered". I wish I took a picture of the two, they are absolutely nothing alike.

Anyways, buyer beware with this company. If you order anything from them, give them time and double check your order once its received. Order a sample like I did. If you don't get exactly what you ordered, send it back and make them do it right.

I put 2 stars because they sent my first order with the sample and that shirt is fine (though I would never order polos from them again). They did offer to refund me for the 13 shirts they shorted me. However in this situation because they not only dropped the ball on reaching out to me personally about running out of stock but still sending a partial order, I believe I should get either a full refund or at least 50% refunded or credited towards a future order (which I probably would never do again). It would be pretty difficult to recommend MyLocker.net to anyone. ZERO customer service and a mediocre product.

Tip for consumers:
You get what you pay for. Cheap materials, cheap shirts that look pretty much as shown on their website. Check your order immediately when you receive it, mylocker didnt send my full order as some items were out of stock. No contact was made about the shortage of items from mylocker customer service.

Products used:
T-shirts, polos

Service
Value
Shipping
Returns
Quality

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Dusty W.'s review of My Locker earned 2 Very Helpful votes

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