• Bookmark

    My Locker

Ratings On Other Platforms

Trustpilot
3.1 / 5
Better Business Bureau
1.4 / 5
Corporate Values

Overview

My Locker has a consumer rating of 2.15 stars from 37 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about My Locker most frequently mention customer service problems.My Locker ranks 281st among T Shirts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
View ratings trends
6
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Please read ALL of the fine print before you order.
  • I carefully designed 4 different t-shirts, using the templates that the website provided.
How would you rate My Locker?
Top Positive Review

“The people are the greatest!”

Peter G.
1/26/21

I ordered 52 shirts. Three different sizes. Perfect material. Best deal online from a TRUE DETROIT, company. I will always keep my locker.

See positive reviews
Top Critical Review

“For God's sake save your money”

Guillermo E.
8/26/20

I ordered a face mask for my son. Totally disappointed. Material is transparent. The solid red background wasn't dyed completely. I'm glad I didn't buy one for each of the kids, in the same token I just wasted $25

See critical reviews

Reviews (37)

Rating

Timeframe

Other

Reviews that mention popular keywords

order (25) shirts (7) 2 weeks (4) customer service (10)
guillermoe11
1 review
0 helpful votes
August 26th, 2020

I ordered a face mask for my son. Totally disappointed. Material is transparent. The solid red background wasn't dyed completely. I'm glad I didn't buy one for each of the kids, in the same token I just wasted $25

peterg809
1 review
1 helpful vote
January 26th, 2021

I ordered 52 shirts. Three different sizes. Perfect material. Best deal online from a TRUE DETROIT, company. I will always keep my locker.

Products used:
Shirts

Service
Value
Shipping
Returns
Quality
ashleyn180
1 review
0 helpful votes
May 20th, 2020

Ordered a custom hat for my husbands new business/birthday. 2 weeks later I try to find out where the hat is and they decide to cancel the order because " they cannot do the embroidery." How is it that I pick from their selection of fonts and letters and they cant do it? Was it that the letters made words? Try anyone else if you need custom work done.

Tip for consumers:
Dont bother with the customer contact form on the website. It does not work. Email directly or call. Or dont order from them

Products used:
None because I never received it..they did refund my money. It's taking another 5 to 6 business days though

Service
Value
Shipping
Returns
Quality
miguelr257
1 review
1 helpful vote
April 27th, 2021

Terrible work environment, terrible people to be around. If you're not Hispanic, dont expect to be helped out by their HR, Patricia. She does not do her job and will fire you for whatever reason. You basically gotta ask permission to use the bathroom or get some water. The environment is not for anyone to be in. Again, if you're not Hispanic or kiss the right $#*!, this place isnt for you

Tip for consumers:
Do not use this site. I worked here twice

Service
Value
Shipping
Returns
Quality
dustyw12
1 review
2 helpful votes
June 8th, 2021

I played around on the MyLocker.net website and designed a pretty cool t-shirt for a golf tournament I was assisting with. I first ordered a sample t-shirt of what I wanted just to see if I liked the quality and print since you can't really trust images on a website. I also ordered a polo shirt to see that quality. Anyways the t-shirt sample was great and as described. Super lightweight "Anvil" cotton they called it and it was great. The polo... eeeh, not so much and it was super cheesy. So I proceed to order 40 more t-shirts of various sizes on the same Anvil material and obviously pay in full. The order comes in about 10 days which was great and the shirts were all stuffed into a big shipping bag so I didn't open it or take them out to count or see the print (my fault).

Day of the tournament (3 hours away from home) we are picking teams and handing out everyone's pre-ordered shirts and I find out I am short about 13 shirts. They didn't sent 1/3 of my order and they also switched the material to a cheap china brand $3 starchy, itchy t-shirt. Not at all what I ordered and I'm short 13 shirts so it messes up our plans for what we wanted to do with all these shirts and the group.

I get back this week and email customer service (since its impossible to reach anyone at MyLocker by phone). They said "our process is mostly automated and we ran out of stock of that particular t-shirt. You should have received an automated email from our system." I literally received nothing. No call from anyone saying hey, we have some of these or we can switch your order to print on this. Crickets from anyone over there. Also I mention that the sample I ordered was not the same shirt as I received. Their response is "we show you got the Anvil t-shirts as ordered". I wish I took a picture of the two, they are absolutely nothing alike.

Anyways, buyer beware with this company. If you order anything from them, give them time and double check your order once its received. Order a sample like I did. If you don't get exactly what you ordered, send it back and make them do it right.

I put 2 stars because they sent my first order with the sample and that shirt is fine (though I would never order polos from them again). They did offer to refund me for the 13 shirts they shorted me. However in this situation because they not only dropped the ball on reaching out to me personally about running out of stock but still sending a partial order, I believe I should get either a full refund or at least 50% refunded or credited towards a future order (which I probably would never do again). It would be pretty difficult to recommend MyLocker.net to anyone. ZERO customer service and a mediocre product.

Tip for consumers:
You get what you pay for. Cheap materials, cheap shirts that look pretty much as shown on their website. Check your order immediately when you receive it, mylocker didnt send my full order as some items were out of stock. No contact was made about the shortage of items from mylocker customer service.

Products used:
T-shirts, polos

Service
Value
Shipping
Returns
Quality
shawnm763
1 review
0 helpful votes
January 4th, 2022
Verified purchase

Last year for Christmas, I purchased custom business shirts for my wife's real estate practice (mylocker.net). This order arrived on time, and was absolutely flawless. To this day, she has really enjoys wearing these custom women's polos.

However, this year for Christmas, I didn't receive such a spectacular product. On Dec 12th 2021, I ordered additional (exact same) shirts (slightly different coloring & wording). The website said it might take 5-10 to fulfill the order. To ensure these were received on time, I paid for upgraded shipping (2nd day). The shirts did not show up for the holiday (no email nor notification there were delays). On Dec 26th, reviewing the website order, it has shown the shirts did not pass QA - no further info except the UPS tracking number. After contacting customer no less than 7 times, I have yet to receive the order. They don't seem to be responding any more. I was promised 7 days ago, by their customer service (only available via email), that the upgraded shipping would be refunded. To no avail, this has yet to happen. This year has been a very poor experience working with MyLocker.net. Unfortunately too, they are unavailable via phone. None of their (hard to locate phone) numbers work. You can't contact them!

Service
Value
Shipping
Returns
Quality
lauram1427
1 review
3 helpful votes
August 20th, 2020

I ordered a sample shirt through printify. I had added this to my shop, but I'm so glad no one else had bought one. I pulled it as soon as I got mine. Lesson learned: look up reviews for print providers besides just on printify and order samples. I know what a good DTG print looks like. This was not it. It was super faded on a dark garment. All the detail of the design was gone. When reported the issue, I asked that if they could not make the print to look better to just refund me. They assured the Printify person I was working with that it would look better when they reprinted. When I got my reprint, it was somehow worse. Yes the colors were slightly brighter, but that is only because they double printed and you could tell because there were double lines and the whole thing looked "fuzzy" I will not be using My Locker for anything in the future.

davidh4514
1 review
1 helpful vote
September 21st, 2020

I ordered face masks. They say they were delivered but I never got them and they want me to pay half price to get another set. I'm a nonprofit and I have no proof that they were delivered my ring doesn't show the mailman or the package yet they don't care. Don't shop here because you might never get your product.

chrisa683
1 review
2 helpful votes
November 11th, 2019

My sales rep Ashley was nice and easy to work with but once I complained the product was really bad (Image completely washed out, embroidery not even legible) I was informed that it is because they use digital printing vs silk screening. I guess they stand by their TERRIBLE product as they justified it by saying that is just how digital looks vs screening... yet they have no problem charging the same. They should show a true representation on their website then... see how many orders they get!

lisat950
1 review
0 helpful votes
December 15th, 2020

I was so afraid after I saw the reviews and almost canceled my order. So glad I didn't. Ordered a jacket to be embroidered and not only did it come out awesome, I had it in about 3 days with express shipping.

lindsayw67
1 review
4 helpful votes
December 21st, 2019

Do NOT use this company. I used this company through Printify to sell ornaments on my Etsy shop & nearly every order was wrong. My customers all waited nearly 2 weeks for ornaments with the wrong designs on them. These designs weren't even mine, they just printed some random image on each one. Customer service was nearly impossible to get in contact with, it took days to get responses. Most customers wanted a refund but those who settled for getting ornaments reprinted had to wait another 2 weeks to receive their fixed order. A NIGHTMARE during the holiday season, I understand they're slammed with orders this time of year but that's no excuse to screw up nearly every single order. Made my business look bad because they kept screwing up & I couldn't do anything about it.

jackl310
1 review
3 helpful votes
November 26th, 2019

Horrible Company and horrible service! Cannot handle volume and cannot produce anything on time! Used them as a provider and this almost caused me my business! Stay away!

gregf136
1 review
1 helpful vote
May 15th, 2019

I'm just going to keep it short. My shirt showed up sticky, the print on the back of my shirt started to rubbed off after 10 mins of wear. We sent them photos of our worn shirts and they only wanted to replace the damaged samples, not the entire patch. I was willing to send them the entire batch of shirt back and wait for properly cured replacement. The refused me service, dismissed me and hung up.

ajat2
2 reviews
11 helpful votes
December 18th, 2019

Your company, partnered *******@Printify, has legitimately made my business look like absolute trash with your ineptitude this holiday season. No other partnership that I have taken on has ever been so careless and unprofessional to deal with in the 16 years I have been in business. Today alone I have had to console and refund fully half a dozen customers because you sent them someone else's order, and this is just the tip of the iceberg. It's been going on for 2 weeks like this because you bit off more than you could chew. A few days ago I received a package of ornaments I ordered and half of them weren't even my art. The other half looked like garbage. Only two out of 20 ordered were sellable. You people should be ashamed of the position you put countless small businesses in this holiday season. To everyone else - STEER CLEAR OF THIS COMPANY AND PRINTIFY. You've been warned.

tiffyr
1 review
3 helpful votes
December 29th, 2019

My business on etsy got an ODR because of these people. If you know etsy, you know ODR's are bad news. Im lucky my shop is still up, for now. They are STILL behind on half a dozen orders that are now 12 days late. Thats actually almost a relief given that the day before Christmas I was being abused by one 200 customers for mylockers incompetence and lateness. These people do not care about their customers, or that they're ruining businesses. We were given no updates, no warnings, no nothing about the over a week long delays we've now experienced. I spent THOUSANDS with mylocker (total over 25k on printify over a 3 week period - most of it going to mylocker mugs and ornaments), and I will never do it again. SPOKE can have my business now. Im legitimately talking with several other businesses about a lawsuit if our shops are closed down by etsy due to mylocker. Beyond all of this nightmare? Over 50 of my customers (maybe closer to 100) have arrived shattered, not packaged well, completely wrong items, missing the entire item from the package, and one of my customers received a "dumb $#*!" mug instead of what she ordered. Nice. I know USPS is rough this time of year, thats why you package well! I have multiple other businesses, I know good CS, and have been very successful in those. Not even I could salvage the cluster*** that mylocker created this year. Im going to see a therapist about it soon and my PCP to make sure that when my nose and eyes burst the other night (straight blood from stress and my blood pressure being so high) that I didn't do any longer term damage from the extreme stress. Thanks mylocker for the worst christmas nightmare I have ever dealt with ever. Take responsibility for the crap you created and answer your customers instead of hiding behind printify and not answering phones, emails or anything else.

asiaj4
1 review
1 helpful vote
June 21st, 2017

I ordered one custom shirt for an event 21 days ahead. Just enough time for printing, shipping or if any problems occurred. I have yet to receive my order I'm not going to have the shirt for my event. They keep saying its printing issues but don't they specialize in printing. I literally have a few words on the shirt nothing special. My first and last time ordering from them. Requesting a full refund. They suckkkkk. Save yourself get out while you can

kristins47
1 review
4 helpful votes
March 8th, 2017

Please read ALL of the fine print before you order. They did not deliver as expected; paid for additional shipping and received order 5 days later than expected. Two items specifically for a school trip, and refunds not even in their vocabulary, other than NO. Horrendous customer service.

christinec253
1 review
1 helpful vote
May 30th, 2018

Do not use this company! They misrepresent customization time, admit that there is misrepresentations and then do nothing to remedy the situation. Even had two customer service reps hang up on me. There is a reason why this company has terrible reviews across the board!

joem287
1 review
1 helpful vote
September 29th, 2017

Delivery of my order took twice as long as quoted. The printing on 3 of the 4 items have terrible workmanship. The colors of the lettering are faded and the print is a thin layer. It appears as if they ran out of ink during printing. Either that or the quality of ink they used on the lettering is cheap/inferior. The letters are almost see thru. Only one of the four items I ordered was acceptable. DO NOT BUY FROM THEM. I took a chance and made a $130 mistake.

Tip for consumers:
DO NOT BUY FROM MyLocker.net do your research and shop around. there are other printing companies that have greater quality and customer service.

Service
Value
Shipping
Quality
terryw224
1 review
0 helpful votes
December 20th, 2018

My son is a letterman in X Country and order a logo for that with his name. They send me a logo with a rotten egg on it that says Bizzare.! They are horrid in every way imaginable. The customer service is equally as bad.!

aimeer13
1 review
2 helpful votes
February 23rd, 2018

I would not give this company any stars. I placed and order that was rejected due to having a licensed picture, understandable, but when I emailed to make sure I picked a non licensed picture, no answer. The next image I used was non licensed, and it was rejected again. I made one more attempt to email, no response. I then decided to make shirts for my event that had simple clip art, and it was accepted. However, the shirts were supposed to be completed and shipped within 5 business day. On the 6th business day, the shirts were still 'in production' and would miss the timeline I needed for my event. I email with no response, then I called the customer service line and waited An Hour with no answer... the wait time simply kept going up even though I was "first in line". I called the next day and spoke with some sort of manager, and her response was "ma'am, we print hundreds of thousands of shirts per day and 99% of the time we get the shirts out on time, we had a problem with one of your shirts so missed the deadline". I informed her that as that 1% of them not completing on time, I would not be able to receive the shirts on time at this point and would like to cancel the order, to which she stated she would not do that because it was a custom order. When asked how the business could operate without having to keep up their end of the contract simply because they already have the customers money, I heard crickets. So here I sit, on the 7th business day and the shirts are not even completed... but don't worry, I was upgraded to 2 day shipping on shirts that are no longer of use to me.

ryderh4
1 review
0 helpful votes
December 7th, 2021

Very great detail I recommend comfy good quality designs

Tip for consumers:
very good site

Products used:
shirts

Service
Value
Shipping
Returns
Quality
jaimes38
1 review
3 helpful votes
April 7th, 2017

I wish I read reviews also. Shirt material is terrible and smells so bad like urine and strong vinegar. It's so strong it gagged me when opening the bag. The sizes are so off and there's a shirt in here I didn't order at all. I hope no one ever buys from this company again.

johnm1057
1 review
2 helpful votes
May 15th, 2017

I placed an order giving them a week to have the shirts made and shipped out for next day delivery. I called to check on the order and was told everything was on schedule. This was a lie.
They missed the ship date so I called again and was told it would ship out immediately via next day air for Saturday delivery (which was when I had to have the shirts). This was a lie too.
I didn't receive shirts until the following Monday and completely missed the occasion we ordered the shirts for.
I will not order from this company ever again.

patricks116
1 review
1 helpful vote
January 12th, 2017

I would highly recommend not purchasing from here. Ordered two t-shirts and two sweat tops. T-shirts feel like sandpaper and the sweat tops are not even close to the size described. They offer NO REFUND, only to charge me half price on re-orders. What a joke.

Q&A (1)

Answer:

No. They will make it however they make it and you must accept it. They will not accept returns.

By Jamee M.

Can’t see your question? Ask to get answers from the My Locker staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Create 100% Custom T-Shirts, Hoodies, Jerseys & More!

MyLocker Makes it Easy and Fun to Make Completely Personalized Gear for Yourself, Your Team, or as a Gift
Make your own 100% custom t-shirts, hoodies, polos, jerseys and more with no minimums at MyLocker. It’s incredibly fast, easy, and fun! Make custom-designed shirts that fit your life. You’ll have extraordinary personalized apparel for sports, school, work, and all your activities. You can make your custom t-shirts, team clothing, sports gear or amazing high school spirit wear. Make your own personalized corporate event clothing or alumni apparel. We’ve got endless color, style and design options.

Get ready to create: Hoodies, Golf polos, Jackets, Team jerseys, Embroidered fleece

We make it easy to create apparel for men, women and kids. You’ll have high quality, personalized gear at discount prices. You can actually customize scrubs, yoga pants, soccer shirts and tablet sleeves in one place. Why not create your own items and active gear family and friends? They make absolutely amazing and personalized gifts. And with no minimums required, you can make 1 or 100!

Create the Best Personalized Tees and Clothing Online - Great designs begin here. Create the best personalized t-shirts and clothing instantly with our online tools. You can design brand name clothing cheaply. Or make inexpensive t-shirt customizations for the whole family in a few steps with our online builder. Just choose a product and color. Select a personalization, sport or activity. Pick from our fun and full-color graphic design templates and add text. You can even upload your logo. It's easy!

It’s fun to create your own shorts, hats, jackets and sweatshirts. Customize clothes and personalize the best tees to coordinate with accessories, like custom duffel bags, backpacks, and towels. We’ve got your spirited looks covered—from baseball to softball, from Army to Navy. Whether you need shirts for a family reunion or for a restaurant, MyLocker delivers rapid turnarounds. Create an inspired coach’s gift or custom fashions just for you! Let your imagination take the lead.

You're Seconds Away from Creating 100% Customized Gear for Yourself, Your Team, or Your Group!
Personalize apparel that suits your style. Make your own customized team gear for your organization or school. We have thousands of business, student, volunteer and team customers! We have official gear for you: School, Destination, EMS, Fire Department, Police Department, Marathons, National Parks, State Parks, Triathlons

Though designing your apparel is simple, our service remains as personalized as our clothing. We’ll help you add logos to jerseys, ladies jackets, kids sweatshirts, or men’s hats. We also specialize in bulk team apparel, offering wholesale discounts with your satisfaction guaranteed.

Company Representative

alexp73
Alex P.

How do I know I can trust these reviews about My Locker?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.2
37 reviews
Have a question about My Locker?

Related articles and tips

6 Prom Dress Disasters

Prom season is here, and you deserve to look and feel amazing for your big party! Whether you are attending prom for the first... read more