They sell a "travelguard" policy that covers 100% of trip cancellation. They also do everything they can to make it impossible to recover and cancel the trip. Seems AA will bill them for the tickets and they'd have to eat that in order to make good on the refund. Their tact then is to delay, ignore, make difficult or impossible to cancel. They even put in the itinerary all kinds of promises of you can easily cancel the reservation. NOPE. Those links are dead ends. RUN AWAY. What a bunch of scammers and frauds. NEVER shall I deal with Expedia again.