Elisabeth L.

Due to my bad back I recently purchased a new mattress from their Reno store. It was their top of their line for $5000. It included delivery and removal of the old mattress. When they delivered the mattress they refused to take the old one away. They actually placed it, so it blocked my garage door. I had to get help to move it in order to be able to get my car out. When I asked them why they did not take it, they claimed it was stained. I had removed the water prove cover just minutes before, and it was immaculate. I took pictures of the situation and send them to the sales person. According to her they had lyed to their supervisor about the whole situation, claiming they only followed my instructions! Sofar I am only getting the ruaround from their supervisor at the store.