I purchased two pairs of what were advertised as customizable "cowhide leather" latin dance shoes on the website. I paid $17 for "expedited" 3-5 business day shipping. It was only after I made the payment, that I learned that there would be 14 days of "processing" prior to the shipment date. But I figured, for custom leather dance shoes priced under $40, the inconvenience might be worthwhile. The shipment date came and went without the website status changing. Three days after the stated shipment date, I requested that the order be cancelled, on the basis that "shipping date has passed." I received a bizarre response, blaming the delay on the Chinese New Year, and asking that I wait a few more days for the order to ship, in exchange for a 30% discount. I declined, and restated my request to cancel the order.
5 days later, one of the two pairs is marked as "shipped" on the wesbite. It arrives exactly one month after my order was placed. Lo and behold, the shoes were made of a synthetic material, not the advertised leather, and were slightly too large. I promptly went back to the site, and again requested a cancellation of the second pair, on the basis that they still had not shipped and the first pair was too large. 5 days later, the second pair is marked as "shipped" and arrives 6 weeks after the placement of my order. This second pair is even cheaper and flimsier than the first pair.
I will now have to pursue a refund from a company that blatantly lied in its product description, and then refused to cancel my order when it did not comply with its own service terms for processing and shipping the order. STAY FAR AWAY.