Thumbnail of user faraday1964

Me g.

1
Level 1 Contributor
14221

Contributor Level

Total Points
251

3 Reviews by Me

  • Hertz.com

10/2/23

Had a reservation@9:30am...was told after I asked I cannot leave my car there...so had to go back and get someone to give me a ride. Got a car...packed and ready to leave town- of no passenger seatbelt does not work most of the time (also front tires unsafe in rain, but I didn't even mention that). Took it back, and response was oh I got it to latch...That's nice but I'm not interested in a car that has a seatbelt that latches 2 out of 10 tries...I insisted, and they gave me different car. Loaded and left town. Now the AC does not work...we hit 88 degrees on the way back...that nice and BTW torrential rain so the 1st car would have had 2 problems.

Ok add these 2 things to that...1) when I picked up the car I actually rented, I got no walk through the car, no check of anything and it had a huge scrape on one of the wheel arches...went back and was told oh yeah we noted that. The gas tank was 7/8 full (digital gauge) and they marked it full. By the time I left it was 11am instead of 9:30. Asked them to change time on rental to 11...they refused.

2) just called customer service and was told all they can do is $50 credit toward future rental...GTFO- insulting for such problems. Asked to speak to supervisor was told there are none available.

Here we are. Your experience may vary but this got to be the worst rental for me in 30+ years

Service
Value
Quality
  • Instacart

8/15/23

Got hacked through their website. Email, address, phone number all changed by hacker. Found out from pending PayPal charge. After an hour with customer service all they did was reinstate account with altered hacked info. Canceled account...can't deal with children in customer service...AVOID

  • Kim Komando

4/17/23

A paid shill who goes out of her way to disparage some sites so others (who pay her) flourish. The might dollar at work

Value
Quality

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