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They lost two of my rings in transit and refuse to provide any documentation or to give me the fair value for my rings. It's been almost six months of an absolute dumpster fire. They won't respond unless you hound them, and they talk down to you when you try and get any information from them. They're supposed to have insurance for jewelry when you send it in to them through FedEx and then separate insurance to protect your jewelry through the whole process, but the way they're reacting it making it sound like they have no insurance at all. It feels a lot like they only have one or two employees and that there's no actual professional working with or for them. I never saw a gemologist report from the ring I first sold with them, even though it was supposed to be provided. And now magically my information from the one ring I sold with them last summer and the information on both of their rings has been "accidentally" deleted from their website.
Tip for consumers:
Absolutely do not use under ANY circumstances!
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I sent them a ring that has recently been purchased for $6k….I needed the money more than the...
Hello Fay,
We acknowledge and understand the seriousness of the concerns you have raised. To confirm, a member of our team has been in direct contact with you since the concerns with your jewelry's shipment were first observed. As a reminder, you can still view the FedEx tracking ending in -0711 on fedex.com to confirm that FedEx initially received your package. Unfortunately in light of there being no additional movement on the tracking, FedEx ultimately concluded your package as a loss after they were unable to locate it.
Although it is extremely rare for a package to go missing while being shipped by FedEx, we have insurance coverage in place for this very reason. Our insurance policy provides coverage reflective of the services we offer. As pre-owned jewelry being sold through a secondary market, jewelry is eligible for coverage up to its current resale value. Documentation such as a detailed purchase receipt or a grading report highlighting your jewelry's unique characteristics greatly help in substantiating the claim and determining an accurate resale value range. It is important to note that you were requested to provide any available documentation however we have only received photos of the two rings you indicated you shipped to this point.
When reviewing your past communication with our team, we can confirm you were advised of the steps we would be taking to investigate the concerns and to assist you further. In light of the severely limited information available for your jewelry, this did influence what steps our team could take. We're sincerely sorry if any past explanations did not thoroughly address all of the questions or concerns you've had. A senior member of our support team will be following up with you directly to discuss this further and determine the most appropriate path forward in getting it resolved.
Thank you,
Worthy Team