F B.

I bought 5 items in clothes and shoes for $295.05 in one order and the company shipped them in two separate orders because one item was not in stock. The items fitted too large (except one item) and I request to exchange the other 4 items for smaller sizes. Customer service was so rude that I decided to return the 4 items instead of exchange. I package the return items in one box to which the company customer service says they would deduct $9.95 for return shipping. Well, they only refunded me $202.02 and the cost of the item I kept cost $39.99. They kept $45 with no explanation. I will never purchase from them ever again. They are a rip-off and customer service is nice before you purchase and afterwards they were very rude. I called to inquiry why they did not refund me the cost minus the items I kept, plus shipping and the lady says they charge 2 shipping costs because there were two original packages (even though one package was returned), then she assumed that the rest of the items I returned were probably not in the original boxes. Additionally, the clothes looked good in the pictures but the shoes are very unstable and wobbly - poorly made and the clothes have no hemming nor have a nice finish look. Again, you can find better quality with other companies, just not EY.

I purchased an item in error and canceled it immediately for a refund as stated on their website-no question asked. Ordered May 27, cancel May 28. Send multiple email to cancel order before it shipped. In July someone emailed me asking why I cancel although their website stated ‘cancel no questions asked'. I told them I wanted to cancel as someone already gave me the item as a gift. Didn't want two. There was no reply until they shipped it in Aug 2020. It is now Sep 2020, and I am still waiting on a return address where to ship the item. They r the most horrible merchant to get any information from or a simple response. I would not purchase from this merchant. I am contacting my bank to file a grievance.