Fifi f.

I've been a customer of many years I buy regularly as online works best for my circumstances-I foster kids so from time to time I have many ppl residing with me who also purchase from there. All was fine apart from hiccups here & there that needed chasing up. Well all until recently when I noticed their change in return resolution. So please be warned as this is what The Iconic is now playing out. I had purchased a bag $600 however received a totally different bag. Tried to contact them the cue was long and I was preoccupied and couldn't wait. I went ahead and checked the item I originally ordered it turned out there was none left. So I processed to action a return for refund and headed off to post office to send back the wrong item. All was well Return was lodged and sent off. Item arrived and collected by Iconic 10th March. Up until now still no refund. When I question them I get the same answer as I'll pass it on and it will be taken care of in next few days. Over a month now since they physically received it I get the senior member email saying we will NOT be accepting to refund you coz we can't find your return. I said What The …. It is documented and lodged thru au post and you so have it. It's $600 of mine plus you have the wrong bag that u sent me in error. Well she just brushed me off as not our problem. Along with this that Im waiting on that I thought will eventually come hasn't. I sent back a damaged basketball it seemed to have had holes in it that isn't allowing it to be blown up. This item was sent back ( get this) 2 months ago and I'm still waiting on the exchange. That now if you go look up the tracking it doesn't show up anymore because it's been so long. My warning here is that I believe The Iconic is being deceitful. Making out they haven't received your returns then as time is ticking over into months the tracking details can't be found and they score the bonuses. I am still waiting on other high priced items that were purchased awhile ago Again lodged as received by the iconic But still NO refund and no one cares. Be sure people to save all your proof safely. Disgusting and damn right Dirty actions from The Iconic you people should be ashamed of yourself. Items I've returned to have been collected and well documented so I want my refunds.
They will NEVER see another dollar from me again. Shame on u The ICONIC shame!