Fi Z.

Great restaurant in Beckenham.
The food is high quality. The place is comfortable as well quite classy. Good service. The waiter who served our table, Sandis, was great, I'd say the best waiter I've ever come across.

I have given two stars because of bad customer service. I'd give the quality of the piece 5 rating and service 1. I ordered two hair toppers, as multi-buy to choose one, from this shop recently. I emailed them saying that I would be returning one. They arrived around the estimated time of 2 weeks. The make and hair quality are lovely. I have kept one, and contacted them, as required, to return the other one. The website says, customer pays return postage, cost of sending the order postage to me and £10 handling costs. I had understood that and was fine with it. They are in China so communications happen with a 20+ hour difference in time. On contacting them about the return they emailed saying they'd charge 15% handling fee, I'd have to post it to China and pay duty taxes! I emailed saying this was not acceptable as it is not in their Return Policy statement. They would not budge. We exchanged several emails over 5 or more days. I realised my best option was to ask for a partial refund and keep the second one, hoping I can sell it on. I haggled with them but they agreed to give me only 30% refund and I agreed. Yesterday they said they're refunding the money and I am waiting to receive it. Fingers crossed. So, if you do buy from them make sure you would definitely want to keep it.

This is an Argentinean restaurant which serves the best stake but also caters for vegetarian and vegan persons. The food is top class. The people are great and very hospitable. They have done a very nice job of fitting out the restaurant into a modern pleasant environment.
My husband really loved the stake. As for me, I am a vegetarian now and had a delicious grilled vegetable on skewer. I wish them success and hope more people discover this truly good restaurant.

A couple of years ago I gave Secretsales a glowing review. This time I am writing to tell you that things are no where near so good with that company anymore. Customer care has gone downhill. They only give you voucher credit when you return an item and you'd have to argue for your money refund. What's more the vouchers are for a limited time only and if not used they become void. Royalty Rewards where withdrawn without notification and so no more free delivery for good customers. What's more they didn't honor mine which had a month or so to go before enacting their new rule. I have stopped shopping with them. It's a shame.