I have been ordering form the iconic for some years now without any issues.
Just recently I ordered 2 tshirts and one fit well for my hubby and mine was short length wise. You could just see it even before fitting but I just fit it once and put it back in the package plastic to return. I did just that and after they received the tshirt they said there were tags missing. I DID NOT REMOVE ANYTHING because I knew immediately that it won't fit. So anyway, they sent it back and then contacted me after they post it to let me know that they have returned it as it doesn't meet their return criteria. I email back to explain. I email the. Back to explain that the tshirt should be in the very same state as it came as I didn't not remove anything and they said ok, I should send it back when it arrives... AGAIN.