Id.me is a company charading as supposed assist to the overwhelmed state agencies during this pandemic. This company is more concerned with the marketing of it's "trusted" business partners' products than trying to confirm your identity. You read that right. A consulting company, on paper, trusted by a dozen states in these incredibly vital services to the public, is a marketing firm in disguise. My personal involvement with them has all but ruined my life. I lost my residence, my car, and hope of any resolution to the crisis they contributed to. For 7 weeks and 116 emails I was totally ignored and even enlisting local news investigative teams proved fruitless. They have done nothing but prolong the delays they were hired to address. Their website is a nightmare to navigate. Their claims of 24/7 customer service is 100% fraudulent. They represent an unfortunate new wave of businesses that, by design, either prohibit person to person communication completely or greatly hinder it. This company is a waste of tax payer money and should be prosecuted for general public fraud
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
- IDme Social Response Team