Any time I needed to contact customer service, there would always be a minimum of 2 hour wait. They could never completely help you with whatever issue you had. I only bought oils for them for 3 months and it was the worst experience I have ever had with poor service. One month it took 3 weeks for my oils to be delivered! The oils are overpriced, and you are stuck ordering every month in order to earn "loyalty rewards". It's not worth it. I have since changed to Revive Essential Oils, and they ship fast, customer service is wonderful, no minimum order required!