J W.

First off, I've been a loyal to YL and do selectively like a few of their oils exclusively. With their latest sale, I was adding items to my cart and this pop up happens after each add, one says go to cart and the other says buy with PayPal (or something along those lines). My finger slips and hit the PayPal button. I'm automatically checked out for over $300. No confirmation or anything.like amazon, but without the ability to cancel right away or get any help from customer service. I needed it cancelled, because I was not done finalizing the order and was not wanting to pay through the account it took the money from. I dealt with customer service 3 different times over this. The first one I was told after being on hold for 30+ minutes that she couldn't change the payment or edit the order at all. Literally nothing to be done to just make it an easy fix. She told me she would "request" to stop the order and have it refunded to my original payment, but I wouldn't know for a few hours when I check the order status online. Well, they did stop it, but put over $300 as credits on my account. So then there was a headache of getting ahold of them through chat to deal with that and other issue of placing another order and the "free" items weren't showing up because of the cancelled order. First chat lady told me she would request my money be refunded to original payment. But wasn't helpful with anything else. Then the chat disconnected. More time waiting, having to re-explain AGAIN. She was finally able to re-order after I spelled it out for her how she could actually help me. 1 week later and after an responding to my initial problem (I tried every way of getting ahold of them) with a very basic sorry for the inconvenience, I find out my money is still not in the process of being refunded to my PayPal account. I was told it would be in my account in 5 business days, so I was hopeful that was the case since I was told twice, that would happen. So now apparently I have to wait another 5 days (so at least 12 total) to get my money back in my account. If you have crappy customer service, you should not have an automatic payment button. Also? The lack of care or support from customer service was horrid. I will not be giving this company my business again.