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HECTOR N.

Contributor Level

Total Points
164

2 Reviews by HECTOR

  • Big Stock Photo

11/22/17

After the free trial and your agreement to $79 a month the honeymoon is over. They wouldn't give me a credit so I called Amex and charged back. I told them that I would do that if they couldn't find a resolution. They froze my account before this could be done. Terrible customer service. Do not fall into the trap we did. $158 for a total of about 15 pictures over two months and a complete waste of our time.

  • Cancelon

10/19/17

Buyer Beware!
10/17/17: I purchased a hotel rental and received an email stating "We received your payment for reservation... you will get your email confirmation shortly". On 10/18/17 (more than 24 hours later) I still hadn't received said confirmation. Upon calling I was told a manager would call me back as the reservation was "declined". I asked had it been my credit card. The agent said no it had been declined on the side of the hotel. After further discussion I realized his english was limited and what he was trying to say is that the hotel was sold out, he didnt have the authority to book another hotel and that the manager was unavailable. I declined the call back and asked to hold for a supervisor. 33 minutes later I get a supervisor on the line(also limited english) who explained they were sold out and that he could book a similar hotel at 3 times the original cost of my original reservation. Sent me a cancellation email. Still not refunded. I explained had I not called I would be under the assumption that I had a reservation booked for 10/20/17. He kept apologizing. Needless to say its why I stay away from these pop up websites that clearly do not have it together. No refund yet. Filed a dispute.

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Cancelon S. – Cancelon Rep

Dear Hector,
We are sorry for the inconvenience you had to face.
Following your conversation with my colleague, please check your email and revert us. Looking forward to hearing from you.
Kind Regards,
Saurabh

HECTOR Has Earned 4 Votes

Hector N.'s review of Cancelon earned 2 Very Helpful votes

Hector N.'s review of Big Stock Photo earned 2 Very Helpful votes

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