Ordered 2 chairs, both arrived damaged or broken. I called and they said to email them pictures which I did. After hours of trying to set them up and repackage them, they wanted more photos of both chairs together. They act nice over the phone; however, want to make your life harder and making theirs easier. I would recommend buying from a reputable company and not this scheming ran one. I WANT AN EXCHANGE, not a refund!