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Run Away Quickly! This Bull$#*! office is the Worst! My Tv console came Damaged and after sending them pics of the Damage and boxes which they requested for an insurance claim, they offered me to Return it on my dime or get Replacement parts. R u For Real? Buy from anyone but these Idiots where All customer Service is Outsourced in another Country!
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I bought 4 chairs for my patio, I open the box day 29 so I call them day 32 to let them know that...
Do not do business with these people! They will consistently lie to you about your order and then...
Dear Susan,
Thank you for reaching out and sharing your experience with us. We're genuinely sorry to hear about the damage to your TV console and any inconvenience it has caused.
We understand your frustration with the options regarding the return process or replacement parts. Kindly note that in cases of damage, the main option we offer to customers is warranty replacement. Our aim is always to provide the best possible resolution for our customers, and we sincerely apologize if the options offered do not meet your expectations.
Regarding our customer service, we want to assure you that we take your feedback seriously. While some aspects of our service may be outsourced, we strive to ensure that all customer inquiries are handled promptly and effectively, regardless of origin.
We appreciate your patience and understanding during this process. Please know that we are here to assist you further and make things right to the best of our ability.