D. S.

I bought an item in 2016 (doggles) had to return them for some reason (did an insured return) and was emailed a gift certificate, without an expiration date. At some point a couple years ago found the paperwork and tried to order something, but my signon was no longer valid. Put the paperwork away and then this week came across it again. Had timme to actually call and explain that I couldn't sign in. The gal on the phone (Meli) was nice she finally found me once I gave her the gift certifcate # and then she could find my email etc. Long story short her mgr Elaine says that they can no longer honor it bacause it has been inactivated. I don't think this is right, thry refuse to refund me, force me to take a gift certificate and then when I finally want to use they say its no good. If they are going to expire you should put a date on them, then maybe I would have done something about it the last time I came across the paperwork. They wanted to offer me 20% off a purchsase, but why would I even want to shop with them again. No Thanks, rather just use Amazon