Michelle M.

I used their guide to measure my dog before I hit the purchase button and it was still way too big. It took quite a while to get here too. Almost three weeks. I'm fairly forgiving on this since Covid has put a wrench in many areas of shipping. But the long wait combined with the poor customer service. Leaves me feeling frustrated.
My husband accidentally threw away the tag, but I have the original bag it came in. I was told no return OR exchange. PERIOD. Without the tag. The coat has not been worn by my dog (only to try it on) I don't want my money back. I simply want a coat that fits my pup. I ultimately decided to buy a dog coat from LLBEAN. Same price. And they have an excellent return policy.
Also, the coat itself (from BaxterBoo) was ok. Quality was middle of the road, but the color of the coat in person looked nothing like the color online.