James H.

An individual accessed my booking and changed it to a different location. I became aware of the fraud on Feb 10. A caller accessed my account over the phone through lax security. I requested that the fraudulent reservation be cancelled and my original reservation re-instated. They refused saying nothing can be done until the investigation has been completed. It is Feb 18 I have an email and no resolution. I re-booked the hotel myself. I am issuing a claim for the difference between my original booking and the new one. Expedia is a travel site I would strongly recommend against ever using on two counts. (1) lax security in their call centers and (2) extremely poor customer service.