James S.

I went into the Galls location in Houston, Texas on Greens Road on 1/13/22 to order a outer vest carrier. I provided the serial number of the exact carrier I wanted (I already had this carrier in a different color) and advised I wanted it in tan. The vest carrier was paid for and I also gave my ballistic panel serial numbers to the employee at the store. Several weeks later the employee called me again asking for the panel numbers which I provided again. I ask the employee why she wanted the numbers again and ask if she was just now placing the order to which she replied that the order was already placed but that the system had deleted the numbers (I now suspect that this was a lie). The vest carrier order stated that the item would be arriving in March. I did not receive any updates on my order so on May 25,2022 I again went to the store to inquire about my order and was told that there was no order, and that the Galls system had deleted my order somehow. I asked for a manager and was referred to Chelsea who said she was sorry and that she would address the issue with the employee. The manager Chelsea said she would see where I had placed the order in January and simply did a re-order. The re-order was scheduled to arrive in July. I did not receive any updates on my re-order so on August 1,2022 I again went to the store to inquire and was told that my carrier had came in (however I was never notified). I met with Assistant Branch Manager Cassandra Alvarez who delivered the re-ordered vest. When I opened the box I found that the store had ordered the wrong item and it was a tactical version and not the uniform version. Alvarez stated that the manager Chelsea had simply did a re-order of the order that was deleted from the system which was apparently initially ordered wrong. Alvarez offered to order the correct carrier and ask for a rush. On September 21,2022 I checked the status of the order and found that it had been shipped and received at the store on 9/1/22, however I was never notified. I called the store and spoke to an employee who advised that she could not find the vest but that she would do some checking and call me back. I called and spoke to the manager Alvarez who advised that she would call me right back. It has been over 2 hours and I have yet to receive a call back from either employee.

I have attempted to escalate this issue higher by calling several upper management staff members with the company but they have failed to return my call.

I has been over 8 months and I am still waiting on this carrier. I would advise to not do business with this company if you have a choice.