Janet C.

Exhausted every avenue with this company about the state and safety of the playhouse I brought for my grandson empty promises of a manager will call me back e mails sent with photos and copied and pasted response from there off shore customer service centre. My grandson has got hurt on the screws supplied as you can see through the photos they are black, they stick though the wood and are sharpe the slide screw holes are larger than the size of the screws so when weight is applied the slide falls down. Handrails are split and sharpe and the metal on the top is very ruff and sharpe. I'm reporting this to trading standards. There normal response to complaints on public pages is we can't find the details of your order. I filled in the review they sent me by e mail but never published it. Blocked me from face book too this company filters it's reviews. Do not buy from them.