I would give them negative stars if I could! I have used them for years and never any problem. Don't know what has happened but 2 weeks, still no dog food, nobody returns my calls, nobody returns my emails. They already charged my credit card but still haven't delivered my dog food. I am completely done with this company. What a shame. At one time they had been a very fair and reliable company to deal with. Not any longer. They have lost me completely as a customer. Sad thing is, I don't think that company really cares...