Janine D.

I ordered 3 items on March 27th for vacation. As of today, April 17th they still haven't even been pulled to be shipped. RIDICULOUS! I ordered these for a reason. I have called numerous times only to be strung along... "Oh, it will ship (this past) Wednesday. You will have it by Friday, (yesterday). We are moving warehouses and got behind. We will have it caught up by the end of the month. That is not my problem. Hire people if necessary. Aren't a lot of people out of work. While I like their clothes, if they don't get their act together soon, they will be one more retailer OUT OF BUSINESS!

I ordered three Buffalo checked white pumpkins garlands from Kirklands on August 29th. My credit card was charged right away. After two months waiting and about 3 emails stating, "They're still working on my order" I received a ‘Cancellation' today via email. I called customer service and was told, "My order didn't process all the way through as it should have". The reason for cancelation was, either "I cancelled it" - NO, I didn't pick up the items. - NO, I was never advised that they came in. It couldn't be fulfilled. Really, it took them 2 full months to realize they didn't have these available to fill the order. The worst part is, if I went to their site, (see photo from today; same day as I received a cancellation, and they're there again, offered at a higher price point, yet they can't fulfill MY order. I'm NOT impressed. I always liked what Kirklands offered, but I have ZERO plans to use them for any future purchases. BAD customer service. - BAD style!