Jasmine S.

Fashion Nova used this off brand delivery courier service for my order. Had I known I would have requested UPS or FedEx! I live in a gated community and they claimed they did not have access. Fine no problem I called and sent 2 emails giving them my contact number and access code for the gate. Their "second" attempt to deliver my package was the same issue could not access security gate. I was home during the time of the so called delivery why didn't the driver call me? I call the *******555 waited over 3 hours to be connected with a supervisor I have screen shots for proof on the call time and still never spoke to a supervisor. I called back 2x in order to get the warehouse information so I could pick up my package myself because per fashion novas policy I would receive store credit if the package gets sent back due to non delivery. Finally I spoke to a manager named Mark who oversees the Ontario, Calif. Location. He stated that I would get a call back to ensure the package would be at the warehouse so I could pick it up myself and that it wasn't lost! Why would it even be lost. And why didn't the driver call my number or use the access code provided!? Makes absolutely no sense what so ever. Be warned never use this delivery service stick to the big guys like DHL, Post Office, UPS or FedEx.