Jason W.

I had an excellent experience with Virgin previously. Times have changed. Costco had a January promo of $39 (CAD) for unlimited Canada, some US and 10Gb. I signed up for that on January 17th.

I went back on Feb 15th and just happened to see that the current promo was 30Gb. Ok, no big deal, I've had my plan less than a month, I'm sure they will make good...

Man, was I wrong...

First agent I talked to couldn't do anything. I asked for Loyalty, as they have more tools. She said she was Loyalty, and couldn't do anything. I asked for her supervisor. She said she was a supervisor, and couldn't do anything. Ok, this is going very badly. I say that there is surely someone above her, and she says I can wait for her manager.

Explain the situation, it's been less than a month, and YOUR promotion has changed. Just do the right thing. Really shouldn't be difficult, right? Nope. The 'best I can do' is a 2Gb ongoing and 1Gb for 3 months.

I tell her "you realize I can just go back to Costco and sign up with Fido, which is offering the same 30Gb deal, right?" She continues to say that's the best she can do, so I just tell her not to bother making any changes.

How incompetent does a company have to be to not honor a current promotion that came out two weeks after a sign up? How does it make sense to be SO hard-headed to forfeit decade(s) of future billing over something so stupid and insignificant - that I would have gotten anyway if I had signed up on February 1st instead of January 17th.

Simply asinine.

They don't tell you that you have to initiate search engine registration, so I went thru the entire trial period with no hits at all. Stayed on the lowest cost option and do some research on how it's done manually. Start the process and 90 minutes later, after updating descriptions and SEO and registering for an analytics account, etc, etc, etc... I come to find out I can't even get registered on search engines without upgrading my account from 'less-than-basic' to Basic. This is in spite of being willing to pay a higher per-transaction fee for the lower cost of a 'let's try it out' plan.

Let me say that again - They BLOCK search engine results unless you pay for a higher tier - even if you don't even know if it will be a productive marketplace for you. And you don't find any of this out until you create the account and set up the site!

Brutal policies. They will actively HURT your sales opportunities until you pay them EXTRA (not just the 5% transaction fee, but even more), just to act like a company that cares about your success.

Wish my designer had read up on this company before spending my money. Now I'm wasting my time on disputes because the themes are advertised as doing things they just don't do, and are missing necessary files to make them operational, with ZERO accountability from the sellers or the marketplace.

Oh, and yes, if you file a refund dispute, you will get your account locked INSTANTLY. Of course, they will send you an email saying it's for 'security purposes', and if you 'close any disputes', your account will be restored.

Let me be clear. I need some support. I DO NOT WANT TO CALL. I want an email address so that I can properly communicate the issue. I want to attach screenshots. I want to know the the person I am communicating with UNDERSTANDS the issue. I have NOT had success with your phone support in the past. I do NOT want to continue being frustrated in getting wrong answers because of this.

Do better. Tech Support via email should be one of the simplest things in the world to offer.

Absolute incompetence. I simply wanted to port my number from Koodo. Well, no. You have to get a 'temporary number' to set up an account, to start a transfer. Of course, they don't tell you this until you get your Sim card and try to start the activation.

And this is after 35 minutes of 'support' to figure out why my number and PIN aren't in their system.

Ok, so give me a temporary number, whatever.

YOU HAVE TO GO TO A STORE TO GET THIS TEMPORARY NUMBER.

Seriously, how can a technology company not be able to remotely give you a TEMPORARY number?

And this is after filling in all their forms and spending ~an hour getting this all set up to get the Sim card in the first place... and it never dawned on the person I was discussing this all with to mention this?

What a waste of my life. Serves me right in trying to deal with a company owned by Shaw. I should have known better.

Site is awful. Promo codes that don't process automatically. In-stock items that magically have no stock. Free Shipping items that don't ship. Agent that 'hung up' when I asked to have my account deleted because of the experience. Completely unacceptable in every way, with no redeeming qualities.