Jay P.

I recently had an incredibly frustrating experience with Indigo Airlines during a flight from India to Toronto via Dubai. My brother, who was scheduled to fly from India to Toronto with a layover in Dubai, was denied boarding due to the airline's unexpected demand for a Dubai transit visa. This incident has left me deeply dissatisfied with Indigo's service and their lack of transparency regarding travel requirements.

To begin with, there was no clear mention of the necessity for a Dubai transit visa on Indigo's website or during the booking process. My brother had a valid ticket, all the necessary travel documents, and a valid visa for his final destination, Toronto. It was only at the airport check-in counter that the staff abruptly demanded a Dubai transit visa, which caught us completely off guard.

We immediately sought clarification from Indigo staff about the visa requirement. However, their response was vague and unhelpful, leaving us with no choice but to accept the fact that my brother would not be allowed to board the flight. This lack of information and assistance from the airline was deeply disappointing and caused significant inconvenience and distress to my family.