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Jean F.

Contributor Level

Total Points
104

1 Review by Jean

  • PhotoBin

8/21/14

Please don't get suckered into buying a groupon for Photo Bin! You will not receive your order in the time frame that they tell you, at least double it. Then they will call you to upgrade your purchase, so at least double or triple the price you thought you were paying. You are supposed to access your photos on line, it never happened, 9 months later! They over charged me, I want a refund!

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Elizabeth S. – PhotoBin Rep

Hi Jean - I'm so sorry for the inconvenience. I just emailed you directly and am posting here just in case you see this first. One of the two orders you purchased was inadvertently not charged at all when it should have been, which led to it being charged at the very end when all services in both orders were completed. We apologize for the delay in collecting that charge. I completely understand your surprise and frustration. This is an unusual situation. We take customer feedback very seriously. Our Customer Service Manager will call you directly today to work with you to make it right. Again, our sincere apologies and thanks for your patience!

Jean Has Earned 4 Votes

Jean F.'s review of PhotoBin earned 4 Very Helpful votes

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