Jeff P.

The software does not work. My computer is still slow and the software hangs-up and the final screen and I have to force quit the application. Went to website to get refund and filled out the refund page and never got a response back. Then I reached out to Paddle when they do the billing through and was told they would reach out to Restoro so they would reach out to me. That didn't happen so I emailed Paddle again and they said they couldn't refund me and gave me a link to Restoro to speak to someone via chat. I was told over 60 days so no refund. I asked for them to cancel my subscription and give me a prorated refund which I think is fair for a reputable software company. They refused so I just told them to cancel my subscription and Manuelyn P. (person I chatted with) said she would cancel the auto-renewel. I asked her to send me an email confirming auto-renewal had been canceled. She then sent me this, "To help you, we have now forwarded to our Customer Service Team the cancellation of the auto-renewal option on your subscription today. This means you will not be automatically charged once your subscription expires. You will receive an email with more information from our Customer Service Team within 24 - 48 hours." If I don't get an email from them confirming I'll update post. I have a feeling I'm going to get billed again. I would avoid doing business with this company. In fact rule of thumb is if they don't have a phone # to contact someone via a phone call, don't do business with them.