J S.

My wife and I paid Expedia the posted "double occupancy" rate for an all-inclusive trip to Mexico. When we arrived, we were expected to share a room with another couple. I paid the hotel and extra $1000 for our own room (even though I already paid for a room), and assumed that I could easily resolve the issue when we got home. NOPE! Expedia says they made no mistake and simply ignores my argument that "double-occupancy" means two people. On researching the many complaints against Expedia, it seems that their MO is to refuse any responsibility then ignore the customer until they give up. I can't understand how they stay in business being so unethical?

My wife and I paid Expedia the full double-occupancy rate for an "all inclusive" trip to Mexico. When we arrived we discovered that we did not have our own room. I had to pay the hotel (again) so we would have a room, and assumed the issue would be easy to fix when we returned (I already paid Expedia... That's what "all inclusive means"; but NOPE! After a month of emails and hours on the phone, Expedia refuses to accept any responsibility. After doing more research, this seems to be their MO. Take money then ignore the customer until they give up. I can't believe how they stay in business?