Jeff T.

Books are poorly packaged in a cardboard box without proper padding. One order arrived mangled (it's a miracle no books fell out), and the second arrived with damage to the books. Embarrassing when the books are supposed to be a gift.

I ordered a rug online 3 weeks ago and Pottery Barn sent me the wrong one. After dealing with them for half an hour on the phone they agreed to have UPS pick up the rug. However, UPS showed up and refused to take the rug because it had been opened. I had to pay to repackage it and re-schedule UPS to come back to pick it up. Meanwhile, Pottery Barn did not send me a replacement rug even though they promised to do so. After two weeks of waiting I called them, and found that they had canceled my order without refunding my credit card. Pottery Barn is completely incompetent. I will never shop there again.

I've been in many live auctions on eBay, and the bidding activity on liveauctioneers.com looks so unnatural. It looks like sellers can generate artificial bids that magically reach a prespecified target price. The items don't actually sell, but then get re-listed again.

I never see reviews for these supposedly "sold" items. And the "final" prices are 5x higher than on eBay. Totally unrealistic.

This site is a total scam and they should be sued for price fixing.