Jeff T.

I used Tracfone's automated service to change my phone number because I was getting a lot of spam calls. When I did, I somehow lost all my minutes/messages/data. I called Tracfone. I had just purchased an annual plan two weeks before. I spent more than 2 hours on chat getting passed from rep to rep. Finally one of them partially restored my balance (about half). I was told to call the 800 # to get the rest restored. I spent another 2 hours again getting passed from rep to rep. I was also told that they could not see how many minutes I previously had because the number had changed. Two hours later, I was finally told that they would NOT restore any additional minutes. Every rep I spoke with was kind and understanding, but seemed unable to anything. I am now done with Tracfone.

I was given an offer of $100 Bonus Honey Gold on a purchase. The reward did not post to my honey account after I made the purchase. I contacted their customer service multiple. I got no reply. After 6 months, I filed a complaint with the Better Business Bureau (against PayPal who owns Honey).

They gave me a canned response that stated:

"We determined your Honey account is not eligible for this reward as we found your account's behavior to be in violation of the Honey terms".

And "PayPal reserves the right to suspend or terminate, in its sole and absolute discretion, your participation in the PayPal Rewards Program".

And "termination of your participation in the Rewards Program (or your PayPal account) will result in the immediate forfeiture of all Points and unused Rewards".

I have no idea what behavior they were referring too. I did nothing out of the ordinary. I was never given a warning about anything. Or told that anything I did even irritated Honey in the slightest. I suspect I will never know.

But they did terminate my account and confiscated the entire balance of my account (which wasn't significant).

I will avoid them like the plague.

https://sanjose.app.bbb.org/complaint/view/*******/c/z2hh7c

I had an issue with an unexpected $10 shipping charge being added to my order. CellularOutfitter responded to my review immediately and issued me a full refund. I was very surprised. I did not expect to receive that kind of service from a company I had never even heard of before. Would buy from again.