Jia C.’s Reviews of BisonOffice & more

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Furniture

1/22/24

I wanted to buy a cabinet murphy bed that was on sale for a little over $2,000. I tried to check out on a Sunday but had some questions on the delivery process. I called customer service number but they were closed. I called first thing on Monday to ask about the delivery process and got my question answered. After hanging up, I tried to check out and the sale was still present on their website. I put the item in my cart but the cart was not reflecting that in my cart. I called back and the representative acknowledged that the price is not reflecting in the cart. She advised to email support and send the screenshots to have the price adjusted. I sent the pictures and screenshot of the sale over email thats not reflecting in the cart. Customer support emailed back and said that the sale is over and they can not adjust the price even though it was their website glitching and the sale was on when I was trying to check out. I would not recommend to work with a company that does not honor their prices and do anything to solve a mistake. Very disappointing

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BisonOffice C. – BisonOffice Rep 2/15/24

Dear Jia,

I'm truly sorry to hear about your frustrating experience with our customer service and checkout process. It's understandably disappointing when you encounter issues while trying to make a purchase, especially when it involves a significant item like the cabinet murphy bed.

We deeply apologize for any inconvenience caused by the discrepancy between the sale price and the actual price reflected in your cart. This situation is certainly not reflective of the level of service we aim to provide.

To assist you further and better understand what happened, could you please share more details about your interaction with our customer service team? Any additional information you can provide will help us address the issue and ensure it doesn't happen again in the future.

Once again, I apologize for the inconvenience, and I appreciate your patience and understanding as we work to resolve this matter.

Warm regards,
BisonOffice