I purchased tickets to a show two days ago. I called to cancel as my mother is very sick and I must leave the state indefinately. Customer service was terrible. They said there is no refunds on sales. I don't know of any other company that does not give you a grace period for a refund, or under special circumstances can accommodate their customer. I found out also that the price of their ticket was $100.00 more than the tickets at the theater or online for better seats! I will never use this company again, nor should you. They are a total rip off and not nice.