John G.

I subscribe to multiple comics. Delivery is wildly inconsistent. I moved to a different state, cancelled my orders in my previous state, and paid for new orders to my current state. Midtown is completely incapable of handling this, still utterly confused after 8 months. My new subs have never arrived. Apparently the old ones are still being sent to my previous address. They have overcharged me multiple times, trying to renew the cancelled subs and billing me multiple times for the new subs. I worked with customer service for 8 months to try to fix this. Today, they blamed it on USPS, even though THEY gave USPS the wrong address. Complete incompetence, horrible customer service, and billing practices that should get them shut down. I'm embarrassed for them.