John G.

Total and complete ripoff! Unlike any other reputable rental companies, they misrepresented insurance and toll information and price. I watched other customers similarly frustrated give in and just pay. They were attempting to charge me 5-6 times what Expedia had quoted. The rental agent requested my insurance declaration page, promising that would eliminate the insurance charge. I gave it to him and then he reneged. When I asked for the manager he said there was none, and he refused to give me his name. In addition to their unethical behavior I should also point out that Economy's rental location in Miami is not in the Rental Car Center, but is in a dangerous and unsafe area.