Recently, I placed 15 orders (on sale items), at Williams Sonoma, and every single item was cancelled, 63 items in total cancelled, out of stock they said, and never will have again.
At first they only cancelled a few items, and placed everything else on backorder, 4 months out. I asked them if they were going to cancel anymore, and that, I would like to know because they were holding up a lot of my money. And within a day or so, cancellations started filling up my email. I dont understand why they had them on backorder if they knew they would never have them in stock... very strange.
I spent days planning and ordering and just like that, all 15 orders cancelled.
They reimbursed me in gift cards, I was sent about 50 gift cards that I could only use at their stores.
I didnt get all my money back and I'm stuck with hundreds of dollars in gift cards. The gift cards they sent were in random amounts, and only about 3 of them matched the orders. I have absolutely no way of figuring out which order I was shorted on, It's a nightmare. I called Williams Sonoma customer service and they said they would get back to me. It has been 3 weeks and I haven't heard anything. Lesson learned.
Dont shop there if you want to stay happy.